It is critical that you maintain consistency with your scheduled appointments. Many times patients have family or work issues that arise and put themselves last on the list. We have found that our patients who schedule all of their sessions from the beginning, prepare for a regular schedule and adhere to this schedule receive the best results with the least overall time away from work and family and ultimately reduce the total costs of their rehabilitation.
Because of the time we spend with you at each session (no double booking) and the fact that others need care too, we do charge a fee for “no shows and cancellations” when you do not provide us greater than 24 hours notice. We want everyone to get the appointments that are most convenient for them and we want you to ultimately spend less time and money here. Although we don’t enjoy it any more than you, holding everyone accountable to this policy has helped all of our patients achieve better results in less time and with lower out of pocket expense. In the event you are unable to make your appointment, our Care Team should offer you to transfer you in-office session to a Telehealth or ULHC appt. Please note that this helps you keep on track, but this change does come at a fee.
